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Stone Arch Organization Development, LLC

7648 147th Terrace

Savage, MN 55378


Phone:  952.855.4096


Keys to Engaged Employees
By Scott Morrell

Does your workplace encourage employee engagement?   It's a powerful factor in business success.  Engaged employees are more productive, customer-focused and profit generating. And according to Gallup, employee engagement is a necessary strategy to succeed in the marketplace.

What Produces an Environment Conducive to Engagement? 

Employees are more likely to be truly engaged when workplaces leverage these employee engagement factors:
    • Employee engagement must be a business strategy.
    • Employee engagement occurs when the goals of the business are effectively communicated so that employees feel informed and understand how their role at work affects the company’s business goals and strategies.
    • Employee engagement lives when organizations are committed to leadership development.
    • Employee engagement occurs when an effective recognition and reward system are in place.
    • Employee engagement lives in an organization that provides frequent, clear, specific and effective feedback.
    • Employees are most successful in an organization in which their personal values are in sync with the organization's stated values.
    • Engaged employees need to have positive relationships with coworkers.  Coworkers who demonstrate integrity, team work and are passionate about what they do make ideal coworkers that foster employee engagement.

One Restaurants Success

The restaurant industry is our nation's second largest private sector employer with a work force of 13.5 million employees.  2014 sales are expected to hit a record $683.4 billion.  But the industry is racked with turnover.  However, one major chain has a track record of loyalty unlike many other restaurants.  Many of their owner/operators stay for more than 20 years.  And fewer than 5% leave the system in a given year.  What keeps these people loyal and working in the same restaurant?  They are engaged employees of Chick-Fil-A.

Chick-Fil-A has stuck to the same corporate purpose from its beginning:  To have a positive influence on all who come in contact with them.  Founder S. Truett Cathy, kept these priorities: to show love, respect and honor to people. It meant more to him than the money he made.  And that same love, respect and honor is what grew his business to where it is today with over 1700 stores and incredible owner/operator loyalty.

Over the years, Chick-Fil-A has stuck to five basic principles:

  1. Climb with care & confidence
  2. Create a loyalty effect
  3. Never lose a customer
  4. Put principles & people ahead of profits
  5. Closed on Sundays

    Chick-Fil-A's strong commitment to its corporate purpose and these five basic principles has helped them to create an environment that keeps their owner/operators engaged and loyal.  They are enthusiastic about their work and take positive actions to further Chick-Fil-A's reputation and interests.

    Why Are Most Organizations Ill-Equipped at Employee Engagement?

    If employee engagement is so critical to an organization's success, why do organizations pursue it so ineffectively?  The answer is that incorporating a business strategy such as employee engagement is hard work.  And many employers cannot immediately see how it is affecting their bottom line.  But according to Gallop, it’s estimated that within the U.S. workforce, disengaged employees cost $300 billion annually in lost productivity.

    How's your workplace environment?  Is employee engagement a priority?  Does your workplace provide the factors critical to engaged employees?  Want to make progress?  Start work in each of these areas and your success is ensured.